What are some common call routing configurations?
How do I know what my extension is?
What are acceptable audio file formats for use with Helix Telecom phone service?
I was given an announcement code. How do I use this code?
What are list of feature codes I can use?
How do I access my call logs from any web browser?
How do I move the phones to another location or another office?
I would like to integrate Helix Telecom phone system with my CRM package.
How do I dial another extension or phone on my account?
My account includes support for 7 digit dialing. How do I call a phone number outside my area code?
Can I use a toll free number as my CallerID?
How do I update the Caller ID number for a single extension or phone?
How do I use dial codes to change my CallerID?
Does Helix Telecom support CallerID Name service?
The Caller's Name is incorrect on incoming calls when using CallerID Name Service.
The wrong country appears on some mobile phones when placing an outbound call.
My CallerID appears as SPAM or SUSPICIOUS when placing an outbound call.
How do I enable Dynamic Caller ID?
What area codes are covered by Dynamic Caller ID?
What area codes are assumed to be the same metro area for Dynamic Caller ID?
What is the difference between an IVR or Auto Attendant and Voicemail greeting?
Where can I find sample Auto Attendant / IVR Greetings?
What is the process for recording an IVR or Auto Attendant greeting?
I would prefer if Helix Telecom recorded my auto attendant or voicemail greeting.
I was given a toggle star code. How do I use this code?
If I have a time condition do I need to update my hours for Daylight Savings Time?
How do I enable Automatic Call Recording on my Helix Telecom account?
My account was past due and I am no longer able to access my call recordings.
How do I access my call recordings from a web browser?
Does Helix Telecom guarantee every call is recorded?
How long are call recordings stored on Helix Telecom servers?
Is it possible to delete individual call recordings from my Automatic Call Recordings store?
How do I access my voicemail box from my own phone?
How do I access the voicemail box for a different extension from my phone?
How do I use the Universal Access line?
How do I access my Voicemail Box from any web browser?
How can I access my voicemail when traveling?
How do I record a temporary voicemail greeting when I am out of the office or on vacation?
How do I remove a temporary voicemail greeting?
How do I return a call without exiting the voicemail system?
How do I update my voicemail greeting?
How many voicemail messages can a mailbox store?
How many voicemail messages can be stored at the same time?
How long will Helix Telecom store my voicemail messages?
How do I update my name played to callers who locate me via the Dial By Name Directory?
How do I update the email address where my voicemail notifications are sent for my extension?
Why has my easy-to-guess voicemail passcode changed?
What is the difference between intercom and paging?
Can I provide copyrighted music or other recordings (such as MP3) for use with my phone system?
Please see the Phone Instructions section of our Wiki for information about phonebook management for individual devices.
I would like to set a custom ring tone for incoming calls based on the phone number dialed.