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Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
What is a dynamic queue?
A dynamic queue allows customers to add or remove phones from a queue on demand.
What would I use a dynamic queue for?
If a customer runs a commercial on a local TV station generating a large volume of calls during a short period of time. During periods of high call volume additional staff members who does not usually answer the phones may be asked to join the queue and take calls to help alleviate the long wait times.
How do I enable dynamic queues?
Please submit a ticket with your request. A member of our staff will work with you to enable dynamic queues for you.