Yes.

Toll free numbers are not considered valid CallerID numbers. Customers who choose to use a CallerID number in place of a local 10 digit number may experience the following problems:

• The calls may be rejected by the receiving carrier.
• The calls may be rejected by the receiving callee.
• The receiving carrier may change the CallerID to a different 10 digit number.
• The receiving carrier may choose to remove the CallerID and report the call is “anonymous” or “private”.

There are a number of reasons why toll free numbers may experience difficulty making outbound calls:

• The Federal Communication Commission advised all carriers beginning February, 2019 they would no longer enforce “call completion rules”. This rule change allows all carriers to block calls containing invalid billing information and/or invalid Caller ID numbers.
• AT&T, Verizon, Comcast, T-Mobile and other carriers began implementing call authentication systems forcing originating carriers to provide accurate billing and Caller ID information. Any call to participating carrier may be blocked before the call reaches the destination. Carriers are in the process of upgrading equipment and software to accomplish this goal therefore calls to major metro areas will likely be blocked before calls to rural numbers.
• The United States senate passed The TRACED Act in May, 2019 preventing the FCC from enforcing call completion rules and directing carriers to setup spam filtering solutions on behalf of their customers. The new rules do not require notification to customers before blocking calls and do not require customer consent before blocking calls.

This list of changes is not complete. There are a number of other changes from various local, state and federal regulatory agencies as well as various carriers to limit or block calls containing invalid billing and Caller ID information. These changes will continue until elected officials feel the problem has been addressed and the general public is no longer calling for regulation.

The Federal Communications Commission (FCC) and Federal Trade Commission (FTC) have granted carriers greater latitude when deciding to accept or reject invalid CallerID numbers. Customers who have experienced no problem in the past may begin to experience difficulty in the future as carriers increasingly limit their use.