Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I use dial codes to change my CallerID?

Each phone is assigned a default CallerID. If you run multiple companies from the same office you may need to change your CallerID to reflect the company you are calling from.

If you were assigned a Dial Code simply dial the code before the 10 digit phone number.

For example.. If you are calling 602-555-1212 and the dial code you would like to use is 3425 then you would dial:

34256025551212

If you need a dial code assigned to your account please submit a ticket and we would be happy to help!