Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

What is Hotedesking or Hoteling?

Hotdesking or Hoteling allows an employee to download their extension, Caller ID, call routing, global contact list and voicemail box to a handset by dialing 611# from any supported phone assigned to the employee's account.