Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How long will Helix Telecom store my voicemail messages?

Helix Telecom will store voicemail messages for a period of 6 months. Customers who need to store voicemail messages for a longer period of time should enable email notification of voicemail or download voicemail messages to a computer or cloud drive for archiving.

If you need assistance downloading voicemail via your web portal please Submit A Ticket and a member of our staff will be happy to assist you.