Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Does Helix Telecom guarantee every call is recorded?

Helix Telecom does not guarentee all calls are recorded. Helix Telecom makes a reasonable effort to record every call but as with any complex network there is always a potential for failure.