Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I use the Universal Access line?

The Universal Voicemail Access Line allows customers to access their voicemail from a remote location. The Universal Voicemail Access Line can be reached by dialing 860-419-8000 from any touch tone phone. After dialing this number you will be asked to enter a 7 digit mailbox number. This will route you to a mailbox of their choice.

If you do not know your 7 digit mailbox number please dial 650# from your Helix Telecom phone. You may also dial the first 3 digits of your account number followed by your extension number. If you are still unable to locate your 7 digit mailbox number please submit a ticket and we will be happy to help!

You will be prompted for your voicemail mailbox passcode. If you do not know your mailbox passcode please submit a ticket and we will be happy to help!