Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
How do I access my call logs from any web browser?
- Locate the section labeled Voicemail Boxes & Call Logs or similar header.
- Call logs are categorized by extension. Locate the extension and passcode for the call logs you would like to view. Note the 4 digit extension number and voicemail passcode.
- Click the link for the Voicemail and Call Logs Portal.
- Enter the extension number and voicemail passcode from the previous step.
- Click Call Logs from the left hand menu.