Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

I would like to change the ring tone for my phone.

Customers who set a ring tone on their individual phone may override the ring tone set for a specific phone number.

If you would like to set the ring tone for your phone please visit the Phone Instructions section, click on your specific model phone then locate the instructions for changing the ring tone on your device. Alternatively you may submit a ticket and a member of our staff will locate the instructions for you.