Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
How do I update my voicemail passcode from my office phone?
The following process can be used to update the voicemail passcode for any extension on your account.
- Lift the handset of any phone on your account.
- Dial *98# and listen for the prompts.
- Enter the extension number you would like to update.
- Enter the existing passcode for the extension.
- Dial 0 for Mailbox Options.
- Dial 5 to change your passcode.
- Follow the prompts to change your passcode.
If you need any assistance with this process please submit a ticket and a member of our staff will be happy to update the passcode for you.