Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I dial another extension or phone on my account?

Lift the handset or press the speaker button.
Dial the 4 digit extension number followed by the # key.
Your call will be connected.

Please note customers wishing to dial between accounts must submit a ticket and request this functionality. For our customers protection dialing between accounts is disabled by default.