Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I access my voicemail box from any web browser?

Follow these instructions to access the Support Portal.
Locate the Voicemail section.
Note the extension number and password for the voicemail box you would like to access.
Locate the Portal Link under the Voicemail section.
Click the link to access the voicemail portal and login using the appropriate extension/passcode.
Click VOICEMAILS from the left hand menu after successful login.