Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Can I choose different hold music?

Customers who would like to provide their own hold music should visit http://fixmyphonesystem.com, submit a ticket and attach the MP3 file(s) they would like uploaded. Please be sure to read this article about music licensing requirements.

Customers who would like to purchase alternative hold music may also Submit A Ticket requesting information about purchasing compatible third party hold music.