Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
International Calling Q&A
How do I enable international calling on my Helix Telecom account?
Where can I find international calling rates?
How do I make an international call from my Helix Telecom phone?
I need to see a record of all international calls from my account.
I would like to set a security pin on my account to prevent unauthorized international calling.
How do I test international calling from my Helix Telecom phone?
Call quality is always poor when dialing a specific international phone number.