Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I forward a participant to a conference call?

The process is different each phone. The most common way to forward a call directly to a conference is by pressing the FORWARD button on your phone, enter your 7 digit conference room number followed by the pound (#) key.

If you need specific instructions on how to forward a call for your model phone please submit a ticket and a member of our staff will be happy to assist you.