Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I know what my extension is?

If you have a Grandstream phone then lift your handset to view the extension number on your phone's display.

You may also dial *65# from your phone to hear your 4 digit extension number.

You may be asked by Helix Telecom staff to obtain your 7 digit extension number. If you need your 7 digit extension number then dial 650#.