SMS / MMS / Text Message / Text Messaging Instructions

Beginning January 1, 2026 all North America mobile phone carriers will require commercial customers obtain a Campaign Registry Identification Number to send or receive SMS messages. Please click here to apply for a Campaign Identification Number.

Send and receive text messages, pictures and videos at https://text.phone123.me using the same login and password you use for the customer portal. The website works on desktop computers and on Android and iPhone mobile browsers. Sign in, select the phone number you want to message from, and text like you normally would. Pictures and videos are supported (see What is the difference between SMS and MMS / Picture Messaging?).

How do I enable incoming SMS messages on my account?

How do I send an SMS message from my Helix Telecom phone number?

Does Helix Telecom support MMS / Picture Messaging?

Is there a cost for sending or receiving SMS messages?

Does Helix Telecom support short code SMS messages?

What is the difference between SMS and MMS / Picture Messaging?

Does Helix Telecom Support sending or receiving SMS messages from toll free phone numbers?

Does Helix Telecom Support SMS forwarding to mobile phones?

I am not receiving my incoming SMS messages.

What is Helix Telecom's Acceptable Use Policy for SMS Messaging?

Why does my incoming SMS message include a string of escape characters such as \0?