Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

What is Helix Telecom's Acceptable Use Policy for SMS Messaging?

Helix Telecom SMS Messaging Service is intended for 1 on 1 communication between Helix Telecom customers and the general public. Messages sent or received using any automated method or messages intended to offend, harm, harass or “spam” customers are prohibited. Customers sending any sales related information, including pricing or surveys, must have written consent from the recipient before sending. Customers who violate these Terms of Service may be billed up to $0.25/message and/or terminated without notice.

Helix Telecom is a strong supporter of individual's right to communicate. For this reason Helix Telecom's decision to deem a message harmful or offensive shall be decided by the receiving party.