Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Does Helix Telecom support MMS / Picture Messaging?

Yes. Helix Telecom supports MMS picture and video messaging on the Helix text message website at https://text.phone123.me.

Supported attachments (up to 1MB per message):

  • Images: JPEG, JPG, GIF, PNG
  • Video: MP4, 3GP
  • Audio: MP3, AAC, AMR
  • Contacts: vCard
  • Plain text files

To attach a file, press the + button next to the message box when composing or replying to a message. See What is the difference between SMS and MMS Messaging? for details.