How do I enable incoming SMS messages on my account?

Please note some Helix Telecom phone numbers do not support SMS services. Please follow the instructions below to enable SMS services on your phone number then test the service by sending a test message to your Helix Telecom phone number(s) from a cell phone to confirm everything is working properly.

Customers may elect to have all incoming SMS messages on all phone numbers sent to as many as 50 email addresses. Customers may also elect to route messages from specific phone numbers to specific email addresses.

If you would like to enable incoming SMS messages on your account then please submit a ticket. The request should contain a list of email addresses where all SMS messages should be sent too. If you would like to forward specific SMS messages for specific phone numbers to different email addresses then include this information in your request.

For example..

“I would like all incoming messages on my account sent to test@test.com. I would also like messages from 17025551212 forwarded too janedoe@test.com and messages from 12025551212 forwarded too johndoe@mail.com”.

The Helpdesk Department will notify you when your request is complete.