Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

I am not receiving my incoming SMS messages.

Please review the following:

Sign in to the Helix text message website at https://text.phone123.me using your portal login and check for the incoming message. Portal Users must have SMS Access enabled by an account owner (see How to add a new Portal User?).
Please verify you have a valid Campaign Identification Number assigned to your account. Messages from cell phones may be filtered by the carriers when a valid campaign is not attached.
Not all Helix Telecom phone numbers support SMS services — please Submit A Ticket and we will test your number.
If you use email delivery (available until October 1, 2026), Click here for information about configuring your email hosting company to accept emails from Helix Telecom.