Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Does Helix Telecom support short code SMS messages?

If this is an important feature for you or your business then please submit a ticket and let us know. At this time there is not sufficient demand from Helix Telecom customers to implement this feature.