Table of Contents

Network Information

What make and model routers does Helix Telecom recommend?

What make and model switches does Helix Telecom recommend?

I am a cablemodem / Cox / Comcast / Time Warner customer, replaced my router and now internet is slow or intermittent.

How do I complete a ping test?

Can I use a gigabit router or switch on my network?

How do I make my own network cables or patch cables?

What does a properly terminated cable look like?

What are some examples of cables that need to be replaced?

What DNS servers should I use to guarantee our equipment registers properly with Helix Telecom services?

I need to configure Layer 2 VLAN or QOS tagging on my phones. How do I make these changes?

Device Connections Diagrams

Device Connections

Network Wiring Diagrams

Where can I find sample network diagrams for my cablemodem or DSL connection?

DSL 4 Phones or Less, Route Mode

DSL 4 Phones or Less, Bridge Mode

Broadband 4 Phones or Less

DSL 4 Phones or More, Route Mode

DSL 4 Phones or More, Bridge Mode

Broadband 4 Phones or More

What is the difference between Bridge Mode and Route Mode?