Table of Contents

Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Network Information

What make and model routers does Helix Telecom recommend?

What make and model switches does Helix Telecom recommend?

I am a cablemodem / Cox / Comcast / Time Warner customer, replaced my router and now internet is slow or intermittent.

How do I complete a ping test?

Can I use a gigabit router or switch on my network?

How do I make my own network cables or patch cables?

What does a properly terminated cable look like?

What are some examples of cables that need to be replaced?

What DNS servers should I use to guarantee our equipment registers properly with Helix Telecom services?

I need to configure Layer 2 VLAN or QOS tagging on my phones. How do I make these changes?

Device Connections Diagrams

Device Connections

Network Wiring Diagrams

Where can I find sample network diagrams for my cablemodem or DSL connection?

DSL 4 Phones or Less, Route Mode

DSL 4 Phones or Less, Bridge Mode

Broadband 4 Phones or Less

DSL 4 Phones or More, Route Mode

DSL 4 Phones or More, Bridge Mode

Broadband 4 Phones or More

What is the difference between Bridge Mode and Route Mode?