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Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I make my own network cables or patch cables?

There is a wide variety of instruction manuals from a number of cable suppliers. Here are 2 samples:

http://www.cableorganizer.com/learning-center/how-to/how-to-terminate-RJ45.htm

http://www.wikihow.com/Make-a-Network-Cable

What does a properly terminated cable look like?

We have found Step 8 in this article provides an excellent illustration of a properly terminated network cable:

http://www.wikihow.com/Make-a-Network-Cable

Here is a picture of a properly terminated network cable:

What are some examples of cables that need to be replaced?

A common mis-conception is a poorly terminated cable will only affect the device it is connected too. This is incorrect. A poorly terminated cable, stretched cable or damage cable can affect every phone and computer on your network. In rare circumstances a damaged cable may eventually result in the complete failure of a switch or router.

Here are examples of improperly terminated cables: