Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

What make and model switches does Helix Telecom recommend?

Helix Telecom recommends any quality, non-gigabit, unmanaged network switch.

The following switch has been tested by multiple customers with positive feedback:

TP-LINK TL-SF1024D 24-Port 10/100Mbps, Switch

The TL-SF1024D comes in multiple form factors including 13”, 19” and Desktop with 5, 8, 16, 24 and 48 ports.

http://www.amazon.com/TP-LINK-TL-SF1024D-24-Port-Rackmount-Capacity/dp/B0064GOQ5O/ref=sr_1_1?ie=UTF8&qid=1395692255&sr=8-1&keywords=TP-LINK+TL-SF1024D

Gigabit Switches

Customers who wish to use a gigabit network switch should meet the following conditions:

  • The speed of your internet connection must exceed 100Mbps and;
  • Your ISP must provide you with a modem or router capable of 1Gbps on both the WAN port and LAN ports and;
  • Your router must be capable of speeds exceeding 100Mbps (aka Gigabit) and;
  • Your switch, if applicable, must be cable of supporting speeds in excess of 100MBps (aka Gigabit) and;
  • All internal wiring must be properly shielded and terminated CAT6 and;
  • Helix Telecom recommends purchasing only phones capable of 1Gbps network speeds.

Helix Telecom does not provide technical support for internal networks. If you have questions about your configuration please contact a qualified network technician.

Managed Switches

Customers who choose to purchase Layer 3 or “Managed Switches” should contact a qualified network engineer to discuss configuration and implementation. Layer 3 or “Managed Switches” must be managed by a network professional. Helix Telecom will not respond or assist you with configuration of any switching device.