Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Fax2Email Instructions

How do I send a fax via email?

Registering your email address for email-to-fax

Understanding your fax delivery receipt

How do I scan and fax a PDF document from my cell phone?

I am a Helix Telecom fax adapter customer and need to fax an important document but my fax adapter is not working. How do I send my fax using email?

How do I add or remove email addresses from my Fax2Email service?

What are the fax size limits?

Can I send a fax to an international number?

The time zone printed on incoming faxes or fax notifications is incorrect. I am in a different time zone.

I received a confirmation message stating my fax was received by Helix Telecom but no delivery confirmation.

My email server refused or deleted my incoming fax. Can you resend it?

Can I send bulk faxes or fax spam?

I am experiencing difficulty sending or receiving faxes via email.