Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
Understanding your fax delivery receipt
After a fax you send by email is processed, you will receive a final email showing the outcome:
- Delivered — the fax was received by the destination.
- Failed — the fax could not be delivered. The email includes a log of each delivery attempt with the date, time, result, and a plain-language reason (for example, “The line was busy” or “The fax machine did not answer”).
- Fax not accepted — your fax was not processed (for example, no PDF or TIF attachment was attached, or your email address is not registered). The email explains how to resend.
If a delivery fails you can correct the problem and resend. If you need assistance, please contact support.