Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

I am experiencing difficulty sending or receiving faxes via email.

Common issues and how to resolve them:

My email was rejected as “not registered” — only email addresses registered on your account can send faxes. See Registering your email address for email-to-fax.
My fax was rejected because no fax document was found — attach your fax as a PDF or TIF file. Emails without a PDF or TIF attachment cannot be sent.
I used an old fax address — the fax addresses ending in @fax100.helixtelecom.com or @fax100.phone123.me are retired. Send faxes to the 10 digit destination number followed by @fax.phone123.me. See How do I send a fax via email?.
My mail server refuses or deletes fax emails — see My email server refused or deleted my incoming fax. Can you resend it? for information about configuring your email hosting company to accept fax emails.

If you continue to experience difficulty please submit a ticket and include the error message or email you received.