Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

My email server refused or deleted my incoming fax. Can you resend it?

Faxes are stored by the fax service and can be viewed or downloaded from the customer portal for up to one year.

If your mail server refused or deleted an incoming fax notification email, the fax document itself is still available in the portal. If you need a fax resent to a different email address please submit a ticket.

Please see the following article for more information about email services known to reject fax deliveries:

I am experiencing difficulty sending or receiving faxes via email.