Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Local Number Portability

What is the cost to port a number to Helix Telecom?

How do I submit a port request?

How long does the port request process take?

Should I cancel service with my current phone service provider?

What information is required to submit a port request?

Can I port a number from Google Voice to Helix Telecom?

Can I port a number from MagicJack or YMAX Communications to Helix Telecom?

My provider does not send a monthly invoice. I make my payment online. Can I attach a screenshot of my provider's web portal?

What documentation is required to port a Google Voice number?

Is it possible to request a specific phone number that does not appear in Helix Telecom Number Search database?

How do I complete a Letter of Agency for Helix Telecom?

Porting Numbers From Helix Telecom

How do I port a number from Helix Telecom to a new carrier?

I am having difficulty porting a phone number from Helix Telecom to a different carrier.

I am porting my number to a new carrier. The new carrier requires a specific type of invoice or signature.

I submitted a port request to another carrier and my account is no longer active.