Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How long does the port request process take?

The port process takes between 1 day and 3 weeks. The amount of time depends on the accuracy of information provided on the Port Form and how long it takes the loosing carrier to process the paperwork.

The FCC requires port requests to be completed within 7 days. Why would a port request take 3 weeks?

Please note Helix Telecom is a commercial carrier and only accepts commercial port requests. Commercial port requests are not covered by the same standards as consumer port requests. Helix Telecom will submit all port requests to the upstream carrier within 1 business day upon receipt of a valid port request from our customer.