What information is required to submit a port request?

Helix Telecom is a prepaid provider and we do not store customer information. For this reason Helix Telecom is required to obtain the following information:

• General contact information including your name, email address and phone number;
• The phone number you would like to port;
• The Customer Service Record (CSR) address;
• A copy of your most recent invoice from the loosing carrier.

If you have any questions about this process please submit a ticket and we will be happy to help!