Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

What information is required to submit a port request?

Helix Telecom is a prepaid provider and we do not store customer information. For this reason Helix Telecom is required to obtain the following information:

  • General contact information including your name, email address and phone number;
  • The phone number you would like to port;
  • The Customer Service Record (CSR) address;
  • A copy of your most recent invoice from the loosing carrier.

If you have any questions about this process please submit a ticket and we will be happy to help!