Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
How do I complete a Letter of Agency for Helix Telecom?
Helix Telecom requires a Letter of Agency completed and signed when your port request may be rejected due to inadequate documentation. If you are instructed to return and sign a Letter of Agency please follow the instructions below.
Download and Print the Blank LOA by clicking the link here:
Federal Law requires the following fields on the LOA to be hand written and completed by the account owner:
- First Name
- Last Name
- Address
- City
- State
- ZIP
- Phone Number(s) being ported
- Signature
- Printed name
- Date LOA is completed
The Business Name field must be completed if the number belongs to a commercial account with your current carrier.
The Service Provider column must contain “Helix Telecom” for each number being ported to Helix Telecom.
Here is a sample completed form:
