Trunk Servers

Helix Telecom released the Trunk Server platform on May 22, 2017. The documentation below is incomplete. Any questions not covered here should be emailed to support@helixtelecom.com for assistance.

What is the support policy for Helix Telecom Trunk Servers?

What is the difference between a SIP Trunk and Cloud PBX? Why do I have 2 accounts?

How do I add funds to my Helix Telecom Trunk Server account?

How do I find per-minute calling rates for my Helix Telecom Trunk Server account?

What is an example SIP Trunk configuration for my dialer or PBX?

What is a valid Caller ID for my SIP Trunk?

How do I confirm my SIP Trunk is working if my dialer or PBX is unable to make calls?

Customers who need assistance configuring softphones for use with a Cloud PBX account should click here to view softphone installation and configuration articles.

How many simultaneous calls can I make using a Auto Dialer or Robo Dialer with my Trunk Server account?

How many IP addresses can I whitelist for my dialer or PBX? How often can I update this list?