Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Trunk Servers

Helix Telecom released the Trunk Server platform on May 22, 2017. The documentation below is incomplete. Any questions not covered here should be emailed to support@helixtelecom.com for assistance.

What is the support policy for Helix Telecom Trunk Servers?

What is the difference between a SIP Trunk and Cloud PBX? Why do I have 2 accounts?

How do I add funds to my Helix Telecom Trunk Server account?

How do I find per-minute calling rates for my Helix Telecom Trunk Server account?

What is an example SIP Trunk configuration for my dialer or PBX?

What is a valid Caller ID for my SIP Trunk?