Table of Contents
Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
Softphone Information
Supported Softphone Installations
Helix Telecom does not offer support for customer supplied equipment or softphones. The following documentation may be helpful.
General Softphone Q&A
Where can I find a cheat sheet or User Manual for the softphone or customer supplied desk phone?
I need technical information to configure and troubleshoot an unsupported softphone.
Helix Telecom testing procedure for softphones or customer supplied desk phones.
Restrictions
How do I check to see if my IP address is blocked by Helix Telecom?
What happens if I configure an incorrect password on my softphone or device?
Can I assign the same extension number to more than one device?