Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
What is the support policy for Helix Telecom Gateway Servers?
The following support policies cover Helix Telecom Trunk Servers:
- Helix Telecom does not provide any technical assistance for Trunk Server accounts.
- Helix Telecom is not responsible for troubleshooting customer supplied hardware or softphones even if the problem is caused by a failure within Helix Telecom's network.
Customers who need assistance with the Cloud PBX account including adding or removing phone numbers, configuring what extensions ring, where voicemail is delivered, etc.. etc.. should visit https://fixmyphonesystem.com and submit a request for assistance.
Customers who need assistance are welcome to submit a single request by visiting http://fixmyphonesystem.com and clicking OPEN A NEW TICKET. A member of our Infrastructure Department staff will review your request within 2 business days. Customers submit duplicate requests for the same issue will be terminated without notice.