Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Fax Adapter Information

My fax machine displays a communication error when faxing from my Helix Telecom Fax Adapter.

I am a Helix Telecom fax adapter customer and need to fax an important document but my fax adapter is not working. How do I send my fax using email?

Why does my Helix Telecom phone always report All Circuits Are Busy when calling my Helix Telecom fax number?

How do I receive notifications for new, incoming faxes?

My fax does not answer incoming calls automatically.

Can I receive faxes on my computer in addition to my fax machine?

Can I send a fax to an international number?

Can I receive a fax from an international number?

Store & Forward Technology

Are faxes delivered to my fax machine or email address immediately?

Is there a delay sending faxes from my fax adapter?

I was sent a fax while I waited on the phone but the fax did not print on my fax machine. Am I missing faxes?