Helix Telecom Fax Adapter Store & Forward Technology

Helix Telecom fax service receives faxes from fax adapters, email addresses and other carriers transporting faxes to Helix Telecom customers. The destination may be multiple fax adapters, email addresses or fax numbers with other carriers. In an effort to improve flexibility Helix Telecom uses Store & Forward technology.

Store and Forward technology is quite simple. All incoming faxes are received and stored in a queue for professing. Usually within 2 minutes the system will decide if the fax should be sent to an email address, to multiple email addresses, to a fax number, to multiple fax numbers, to a fax adapter or to multiple fax adapters. The system will then duplicate the fax as many times as necessary so it can be delivered to all the intended destination(s). The fax is then sent to the final destination.

When sending a fax to or from a Helix Telecom customer it is always processed in the same fashion. For this reason there may be a few minute delay between when a fax is sent (either to or from a Helix Telecom customer) and when it reaches the intended destination.