My fax does not answer incoming calls automatically.

Helix Telecom does not provide technical support for specific fax machines or fax appliances. If your fax machine displays a ringing tone but does not automatically answer the incoming call then please enable Auto Answer on your fax device.

If you need assistance enabling Auto Answer on your fax machine or device please contact the manufacturer for your device for assistance.

If you are concerned your fax adapter is not registered and receiving calls from Helix Telecom then submit a ticket and a member of our staff will be happy to assist you.