Table of Contents
Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
What is an authorized user?
An Authorized User is any user with a valid email address provided at the time a customer's account was created or added subsequently by the account owner or another Authorized User.
Authorized Users may request information or make changes to a customer's account.
Only the Account Owner can transfer or port products/services to another account.
What can an Authorized User do?
An Authorized User has the following traits:
- Receives copies of all invoices
- Is able to add or remove other Authorized Users
- Incur charges on an account
- Make any account changes
- Terminate service