Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
How do I add an Authorized User?
If you would like to add an Authorized User to an account please follow these instructions:
- Enter the new Authorized User's email address in the Add Authorized User field.
- Click the ADD button.
- Repeat for each additional Authorized User you would like to add.
Please be sure to read the article labeled What is an authorized user?.