Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

Can I use my softphone credentials with a dialer?

Helix Telecom prohibits connecting dialers to the Helix Telecom network. Helix Telecom's system is designed to detect, flag and limit dialer traffic automatically. Customers who use dialers may be terminated without notice.