Helix Telecom does not offer support for customer supplied equipment or softphones. The following documentation may be helpful.
Where can I find a cheat sheet or User Manual for the softphone or customer supplied desk phone?
I need technical information to configure and troubleshoot an unsupported softphone.
Helix Telecom testing procedure for softphones or customer supplied desk phones.
How do I check to see if my IP address is blocked by Helix Telecom?
What happens if I configure an incorrect password on my softphone or device?
Can I assign the same extension number to more than one device?