Installation Instructions Grandstream GRP-26XXW Series Phones

Thank you for choosing Helix Telecom! Please follow the simple steps in this Quick Start Guide to begin using your new Grandstream GXP series phone with Helix Telecom service.

If you received more than 1 brand new device, please open and install 1 device for testing before opening or tampering with any additional devices. If the first device does not work then chat with our Sales Department at https://saleschat.helixtelecom.com for assistance during normal business hours or Submit A Ticket online before unboxing any additional devices. Helix Telecom charges a 50% restocking fee on all new equipment returned opened. Please see the Terms & Conditions section of your invoice for more information.

• 1 x Grandstream phone
• 1 x Handset
• 1 x Coiled Handset Cord
• 1 x Power Adapter
• 1 x Ethernet Cable
• 1 x Phone Stand

To connect your Grandstream GRP-26XXW style phone to Helix Telecom, you will need the following items:

• An electrical power outlet
• A network Ethernet port
• Properly configured, commercial high speed internet connection

Please follow the instructions below to get started.

• Follow these instructions to activate your phone in the Support Portal.
• Connect the phone stand to the phone by sliding the phone stand guides into the 2 slots adjacent to the wall mount holes on the back of the phone behind the LCD display.
• Connect one end of the black coiled handset cable to the HANDSET port on the base of your phone. Connect the other end to the telephone handset. Do NOT connect the coiled handset cable to the HEADSET port.
• Plug one end of the included, blue CAT5 cable into the LAN port on the base of the phone. Plug the other end into the wall jack, switch or router designed to provide internet access to your phone. You may substitute the included blue CAT5 cable with any suitable CAT5 cable of your choice. It is important to provide internet access to the phone before connecting power. Reversing this process will prevent the phone from provisioning and will delay your installation. Wi-Fi phones must be connected to a physical cable during the setup process. After the setup process is complete and the phone has been activated it can be moved to a Wi-Fi connection.
• Plug the circular end of the power cable into the POWER port on the base of the phone. Plug the other end of the cable into a suitable 110V outlet.
• The phone will power on. Confirm the correct date is displayed on the phone. If the phone displays an error or an incorrect date please contact a qualified computer repair or network technician to assist you. The time may be incorrect. This is normal.
• Wait 20 minutes. Your phone may reboot multiple times. Do not tamper with the phone during this process. Lifting the handset or pressing the keypad will abort the installation and may permanently damage your device.
• Lift the handset and dial *97# for voicemail. If you hear silence or a busy signal please Submit A Ticket or chat with Sales at https://saleschat.helixtelecom.com during normal business hours for installation assistance.

If you would like to move the phone to a Wi-Fi connection after activation is complete then follow these instructions:

• Wait for the phone to complete booting and the clock to appear on the display.
• Disconnect the physical network cable.
• Press the CIRCLE BUTTON found between the 4 arrow keys to display the menu.
• Press the right arrow button until you highlight SYSTEM.
• Press the CIRCLE BUTTON to select SYSTEM.
• Press the DOWN ARROW button to highlight WIFI SETTINGS.
• Press the CIRCLE BUTTON to select WIFI SETTINGS.
• Press the RIGHT ARROW button to enable WIFI.
• Press the DOWN ARROW button until you highlight SCAN.
• Press the CIRCLE BUTTON to select SCAN.
• Press the DOWN ARROW button until you highlight your WiFi network name.
• Press the CONNECT softkey below the screen to connect to your WiFi network. If your network is password protected you will be prompted to enter the network password. Use the number keys to enter the correct password. If you need assistance with this step contact a qualified technician to help you. Press the OK softkey when finished entering the password.
• You will be greeted with a message stating WIFI NETWORK CONNECTED.
• Disconnect power from your phone, wait 10 seconds, reconnect power.