How do I create a new Cloud PBX account?

These instructions are for customers who would like discounted rates and online chat support.

If you prefer a premium rate plan with paid on-site support, priority email support and priority phone support then please click here and review the Ultimate Plan for more information.

  • Before beginning please have your bank issued debit or credit card ready. All new accounts require a $35.00 USD deposit. These funds are credited as payment on your monthly recurring service charges. Use of prepaid debit cards may cause your account to be disabled.
  • Disconnect VPN or any other privacy software. The bank issued debit or credit card billing address must match your IP location. Accounts created using any kind of VPN solution will be disabled.
  • Sign into the Customer Portal. Click here for instructions if you need assistance with this step. If you are signed into the portal then skip this step.
  • Click SETUP A NEW CLOUDPBX ACCOUNT.
  • Click CREATE NEW CLOUDPBX ACCOUNT.
  • Complete the form with your debit or credit card information.
  • If your payment was successful then you will be directed to your new account portal.

Complete setup of your account:

  • Locate NAME ON ACCOUNT field. Remove all the letters and numbers contained in the field. Enter your name or company name. Click the SAVE icon. This step is optional.
  • Locate the ACCOUNT SECURITY PIN field. Locate the field labeled UNSET. Replace UNSET with a 4 digit security pin. Click the SAVE ICON next to this field.
  • Scroll down to AUTHORIZED USERS section. Enter a second/backup email address into the ADD ADDITIONAL AUTHORIZED USER field. Click the SAVE ICON. This step is necessary if you loose access to your primary email account.

Ordering extensions and phone numbers:

If you need any additional assistance please scroll to the very top of the page and review the SUPPORT OPTIONS section. Most customers have access to online chat and ticket support options. Our staff is happy to answer questions, provide documentation and make account changes. All service documentation can be found online at https://fixmyphonesystem.com/wiki.

If you need assistance ordering equipment please visit https://mynewphonesystem.com and order equipment online or click the HELP button during normal business hours to reach a representative.