Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How to order a phone number.

Sign into the Customer Portal. Click here for instructions if you need assistance with this step.
If you have multiple accounts then you will be prompted to select an account. Select the account you would like to add a phone number too.
Scroll to the top of the page.
Click the CHOOSE SECTION pull-down.
Select ORDER EXTENSIONS & NUMBERS from the list of options.
Your screen should scroll too the ORDER EXTENSIONS & NUMBERS form.

Helix Telecom Terms of Service requires all customers to maintain a valid payment method on file. If your payment method on file is invalid you may receive an error advising you that ordering has been disabled. Please check your most recent invoice for available payment methods and add a valid payment method such as a debit card, credit card or bank account to resume ordering products and/or services.

You can order up to 5 phone numbers per form submission. If you need to order more than 5 phone numbers then repeat this process until all phone numbers are ordered.
Locate the field labeled Enter Area Code, First 6 Digits or Full Phone Number. Start by entering the first 3 digits.
Below the PLACE ORDER button a list of available phone numbers will appear. If no phone numbers are available then an error will print indicating the area code you selected does not have any phone numbers available.

If you would like to order a random phone number for the area code entered or there are no phone numbers available for the area code you selected then do not enter any additional digits. A representative from our Sales Department will contact you with a list of custom order phone numbers and pricing.
If you would like to select a specific number then enter the first 3 digits of the area code. Below PLACE ORDER button a list of exchanges will appear. Click on the preferred exchange. A list of phone numbers will appear. Click on the phone number you would like to select.
Repeat this process for each phone number you would like to order.

The order form will also allow customers to choose a random phone number from a three digit area code or random phone number matching the first 6 digits of the number. All customers should confirm phone numbers for a specific area code or exchange are in stock but customers are not required to choose a specific phone number.

The MAXIMUM AUTHORIZED CHARGES field will be updated to reflect the maximum potential cost for the number of extensions you requested. If you would like to obtain a quote for new service please submit a support request. Most quotes are provided within 1 business day.
Click the PLACE ORDER button.
You should receive an order confirmation.
Orders are processed by the Support Department during normal business hours. Most orders submitted during business hours are completed within 15 minutes but may take as long as 1 business day.

Follow these instructions if you would like to check the status of your order.