Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I enable international calling on my Helix Telecom account?

Helix Telecom is a prepaid commercial service. Customers who would like to enable international calling must deposit sufficient funds into an international calling account to make international calls.

If you would like to add funds to your international account please sign into your Support Portal, locate the International Calling section, choose the amount you would like added to your account from the pulldown menu then click ADD. The funds will be added to your account instantly.