Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.

How do I update my E911 physical address?

Please ask an Authorized User to submit a ticket containing the following information:

The complete physical address where emergency responders should be sent in the event of an emergency.

Helix Telecom will process your request within 1 business day.