Helix Telecom has begun a infrastructure modernization project in August, 2026. Documentation, links, instructions and processes related to provisioning equipment, customer portal, voicemail portal, ticket management, SMS, MMS, Fax, softphones, email communications may be incomplete or inaccurate. If you need updated documentation please sign into your account at https://fixmyphonesystem.com and submit a support ticket for assistance.
How do I obtain assistance with billing related matters?
Related Articles: How do I add or remove an authorized user to my account?
The Helix Telecom Billing Department only communicates with customers via email and can only share account related information with authorized users. If you are an authorized user then please Submit A Ticket containing sufficient information that we may help you. Please be sure to provide the same email address where your monthly invoice is sent and any responses will be sent to the authorized user's email address only.